Return & Refund Policy

Thank you for shopping at Tank Gas Depot. We want you to feel confident when purchasing trading cards, factory-sealed boxes, and collectibles from our store.

This policy explains when products may be returned, how to request a return, and how refunds, exchanges, damaged products, and preorder cancellations are handled.

1. Return Period

You may request a return within 30 calendar days from the date your order was delivered.

A return request must be submitted within this 30-day period. Returns requested after 30 days may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a return, a product must:

• Be unused and in the same condition in which it was received.
• Remain in its original packaging.
• Include all original accessories, inserts, promotional items, manuals, and included materials.
• Have its original factory seal, shrink wrap, security tape, or tamper-evident packaging fully intact.
• Show no signs of opening, resealing, alteration, damage, or tampering.
• Be accompanied by the order number, receipt, or other proof of purchase.

Opening the outer shipping package does not make a product ineligible for return. However, the manufacturer’s product packaging and factory seal must remain intact.

3. Factory-Sealed Trading Card Products

Because trading card products contain randomized contents, the following products cannot be returned after their factory seal or original packaging has been opened:

• Booster boxes and booster packs
• Collector booster boxes
• Hobby boxes
• Blaster boxes and mega boxes
• Cases, bundles, tins, and collection boxes
• Starter decks and preconstructed decks
• Blister packs and sleeved boosters
• Mystery products and other randomized products

Opened products are not eligible for return based on card selection, card rarity, pull rates, duplicate cards, centering, print quality, or the market value of the cards received.

This restriction does not apply if we shipped the wrong product, the product was materially different from its description, or applicable law requires another remedy.

4. Single and Graded Cards

If individual or graded cards are offered on our website, they must be returned in exactly the same condition and protective packaging in which they were delivered.

Any security seal, certification label, serial number, slab, sleeve, card holder, or tamper-evident packaging must remain intact. Cards that have been removed, switched, altered, damaged, cleaned, trimmed, or otherwise modified are not eligible for return.

Please notify us immediately if the card received does not match the product listing or its stated condition.

5. Non-Returnable Products

The following products are not eligible for return:

• Opened or unsealed trading card products
• Products with damaged, removed, cut, or altered factory seals
• Digital products, downloadable products, or redeemed digital codes
• Gift cards
• Custom or special-order products
• Products marked “Final Sale” or “Non-Returnable” before purchase
• Products damaged through misuse, improper storage, neglect, or unauthorized alteration
• Products returned without their original packaging or included materials
• Products purchased from another seller or marketplace
• Unauthorized returns sent without first contacting us

These exclusions do not affect any rights that cannot legally be excluded.

6. How to Request a Return

Before sending anything back, contact us to request a Return Authorization.

Email: [email protected]

Please include:

• Your full name
• Your order number
• The product you want to return
• The reason for the return
• Clear photographs when the product is damaged, defective, incorrect, or has a packaging problem

If your return is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Please do not send a return before receiving instructions from us. Products returned without authorization may be delayed, refused, or returned to the sender.

7. Return Packaging

The customer is responsible for packaging an approved return securely.

The product should be placed inside a suitable shipping box with sufficient protective material. Do not attach labels, tape, or postage directly to the manufacturer’s product packaging.

We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable products. Please retain your shipping receipt and tracking information until the return has been completed.

8. Return Shipping Costs

Customer-Paid Returns

Customers are responsible for return shipping costs when the return is caused by:

• A change of mind
• An accidental or duplicate purchase
• Ordering the wrong product
• No longer wanting the product
• Another reason unrelated to an error by Tank Gas Depot

Returns Covered by Us

We will provide a prepaid return label or reimburse reasonable return shipping costs when:

• We shipped the wrong product
• The product arrived damaged
• The product was defective upon arrival
• The product was materially different from its description
• The return resulted from another verified error by Tank Gas Depot

Original expedited or optional delivery charges are not refundable for change-of-mind returns. If the return resulted from our error, applicable original shipping charges will also be refunded.

9. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If your order is damaged, defective, incomplete, or incorrect, contact us preferably within 48 hours of delivery. Reporting the issue promptly helps us document the condition with the shipping carrier and provide a faster resolution.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box, shipping label, and internal packaging
• An unboxing video, if one is available

Keep the product and all packaging until we provide instructions. Do not open or use a visibly damaged trading card product.

Depending on the circumstances and product availability, we may offer:

• A replacement
• A full or partial refund
• Store credit, if you choose it
• Assistance with an applicable manufacturer claim

Reporting an issue after 48 hours does not remove any rights provided by applicable law, but it may limit our ability to verify shipping damage with the carrier.

10. Manufacturer Defects

Certain issues involving cards inside a properly sealed product—including printing defects, missing cards, collation issues, damaged cards, incorrect pack contents, or redemption-code problems—may be controlled by the manufacturer.

When appropriate, we may help you identify or contact the manufacturer’s customer-service department. This section does not limit any remedy that Tank Gas Depot is legally required to provide.

11. Return Inspection

All returned products are inspected before a refund or exchange is approved.

We may reject a return or reduce the refund when:

• The product has been opened or used
• A factory or security seal has been removed or damaged
• Packaging, accessories, promotional items, or included materials are missing
• The product has been damaged after delivery
• The product returned does not match the product originally shipped
• There are signs of alteration, substitution, resealing, or tampering
• The return does not meet the conditions stated in this policy

If a return cannot be accepted, we will contact you and explain the reason. Additional shipping charges may apply if you request that an ineligible product be sent back to you.

12. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are normally processed within 5–10 business days after inspection and are issued to the original payment method.

Your refund will normally include:

• The amount actually paid for the approved returned product
• Applicable sales tax charged on that product

Discounts, coupons, and promotional offers will be reflected in the refund amount. You will not receive more than the amount originally paid.

After we issue a refund, your bank or payment provider may require additional time to post it to your account. Processing times are controlled by the payment provider and may vary.

13. Restocking Fees

We do not charge a restocking fee for returns that fully satisfy this policy.

However, this does not mean that customer-paid return shipping will be refunded. Products that do not meet the return conditions may be rejected or may qualify for a reduced refund where permitted by law.

14. Exchanges and Replacements

Exchanges and replacements are subject to product availability.

Because many trading card products are limited edition, allocated, or out of print, we cannot guarantee that the same product will be available as a replacement.

If an approved replacement is unavailable, we may offer:

• A refund to the original payment method
• A comparable alternative, with your agreement
• Store credit, if you choose it

For a change-of-mind exchange, customers are normally responsible for returning the original product and placing a new order.

15. Preorders

Release dates displayed for preorder products are estimates provided by manufacturers, distributors, or publishers and may change.

A preorder cancellation may be requested before the order enters processing. Contact us as soon as possible at [email protected] and include your order number.

Cancellation requests are not guaranteed after an order has entered processing, been prepared for shipment, or shipped. Once shipped, the standard return conditions in this policy apply.

If we are unable to fulfill a preorder, we will cancel the affected item and issue a full refund to the original payment method.

If a manufacturer delays or changes a release date, we will make reasonable efforts to update the product information. A changed release date does not mean the order has shipped.

Products clearly identified before purchase as non-cancellable, specially allocated, custom ordered, or final sale may not qualify for voluntary cancellation, except where required by law.

16. Order Cancellations

For in-stock products, cancellation requests must be submitted before the order enters processing.

We process orders quickly, so we cannot guarantee that a cancellation request will be completed before shipment. If the order has already shipped, you may request a return after delivery, subject to this policy.

If we successfully cancel an order before shipment, the refund will be issued to the original payment method.

17. Refused and Undeliverable Packages

If an order is returned to us because the customer:

• Refused delivery
• Entered an incomplete or incorrect address
• Failed to collect the package
• Was unavailable for required delivery attempts

we may deduct actual return shipping or carrier charges from the refund where permitted by law.

The product must be returned to us in its original, unopened condition before a refund can be approved.

Please contact us before refusing a delivery, especially if the shipping package appears damaged.

18. Promotional and Bundled Products

When a returned product was purchased as part of a bundle or promotion, all products included in the offer may need to be returned.

If only part of a bundle is returned, the refund may be recalculated based on the regular price of the products retained. Free gifts or promotional products associated with the returned purchase must also be returned unused.

19. Sale and Clearance Products

Sale and clearance products are eligible for return when they satisfy this policy unless the product was clearly marked “Final Sale” or “Non-Returnable” before purchase.

A later change in a product’s selling price or market value does not change the amount originally paid and does not qualify an opened product for return.

20. Store Credit

When available, you may choose store credit instead of a refund to the original payment method.

Store credit:

• Can be used only at tankgasdepot.shop
• Cannot be exchanged or redeemed for cash
• Cannot be transferred unless we approve the transfer
• Is issued only after the return has been received and approved

We will not replace a refund with store credit without your agreement unless the original purchase was paid using store credit.

21. Fraud Prevention and Product Verification

To protect our customers and the integrity of collectible products, we may record product identifiers, serial numbers, certification numbers, packaging details, weights, and photographs before shipment.

Returned products may be compared with these records. Returns involving substituted, counterfeit, altered, or tampered products will be rejected and may be reported when appropriate.

22. United States Returns

Our current shipping policy covers eligible addresses within the United States, including all 50 states and Washington, D.C.

We do not currently offer standard shipping to U.S. territories, P.O. boxes, or international destinations unless expressly agreed before purchase.

If an international order is accepted by special arrangement, the customer may be responsible for customs charges, import duties, taxes, and return shipping unless the return was caused by our error or applicable law provides otherwise.

23. Payment Disputes

Please contact us before opening a payment dispute or chargeback. We want the opportunity to review the problem and provide an appropriate resolution.

This section does not prevent you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

24. Changes to This Policy

We may update this policy when our products, services, or legal obligations change.

The version that applies to an order is generally the version published at the time the order was placed, except where a later change is required by law or provides greater rights to the customer.

The effective date at the top of this page shows when the policy was last updated.

25. Your Legal Rights

Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot be excluded under applicable law.

If any part of this policy conflicts with a mandatory legal requirement, that legal requirement will apply.

26. Contact Information

To request a return, report a damaged product, or ask a question about this policy, contact:

Tank Gas Depot
4749 N Gracemoor Cir
Colorado Springs, CO 80917
United States

Email: [email protected]
Website: https://ashgarber.online