Shipping Policy

Thank you for shopping at Tank Gas Depot. We take special care when packaging and shipping trading cards, factory-sealed boxes, collectibles, and other products purchased from our store.

This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, preorder shipping, tracking, damaged packages, and other shipping-related matters.

1. Business Information

Company: Tank Gas Depot
Website: https://ashgarber.online
Email: [email protected]
Address: 4749 N Gracemoor Cir, Colorado Springs, CO 80917, United States

2. Shipping Destinations

We currently ship to eligible residential and business addresses within:

• All 50 United States
• Washington, D.C.

At this time, we do not normally ship to:

• P.O. boxes
• APO, FPO, or DPO addresses
• U.S. territories
• Freight-forwarding addresses
• International destinations

If an order is submitted for an address we cannot service, we may contact the customer for an alternative address or cancel and refund the affected order.

3. Free Standard Shipping

We offer free standard shipping on eligible orders within the United States, unless a different shipping charge or restriction is clearly displayed on the product page or during checkout.

Free shipping applies to the standard shipping method selected by Tank Gas Depot.

Expedited shipping, signature upgrades, special handling, or other optional delivery services may require an additional charge when available.

Shipping promotions may be subject to additional conditions displayed at checkout.

4. Order Processing Time

In-stock orders normally require 1–2 business days for verification, preparation, and packaging before shipment.

Orders are generally processed Monday through Saturday, excluding federal holidays, carrier holidays, and other days when our fulfillment or shipping carriers are unavailable.

Our current order cut-off time is 6:00 PM Pacific Time.

Orders placed before the cut-off may begin processing the same business day. Orders placed after the cut-off may begin processing on the following business day.

Beginning to process an order on the same day does not guarantee that the order will ship that day.

Orders requiring payment verification, address confirmation, fraud review, or additional customer information may take longer to process.

5. Estimated Delivery Time

Most in-stock orders are expected to arrive within approximately 5–10 business days after the order is confirmed.

This estimate normally includes:

• 1–2 business days for order processing
• Carrier transit time after the package is shipped

Business days do not include Sundays, federal holidays, or carrier holidays.

Delivery dates are estimates and are not guaranteed unless a guaranteed delivery service is explicitly purchased and confirmed.

The estimated delivery date displayed during checkout, on the product page, or in an order confirmation may be updated after the shipping carrier receives the package.

6. Shipping Carriers

Orders may be shipped using:

• USPS
• UPS
• FedEx
• Another reputable shipping or delivery provider

We select the carrier and service based on the delivery address, product value, package size, service availability, and other fulfillment considerations.

Customers cannot always select a specific carrier. If you need a particular shipping arrangement, contact us before placing your order. Special requests are not guaranteed.

7. Protective Packaging

Trading cards and collectibles are packaged with care to help prevent movement, crushing, moisture exposure, and other shipping damage.

Depending on the product, packaging may include:

• Protective shipping boxes
• Bubble wrap or other cushioning
• Void-fill material
• Tamper-evident packaging
• Additional protection for corners and factory seals

Please open the outer shipping package carefully. Using a knife or sharp object near the product may damage the factory packaging and could affect return eligibility.

8. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

An order confirmation means that we received your order. It does not necessarily mean the order has shipped or that payment and inventory verification have been completed.

We reserve the right to contact you if we require additional information to verify your order.

9. Tracking Information

When your order ships, tracking information will normally be sent to the email address associated with the order.

You can follow the shipment:

• Through the tracking link in your shipping confirmation
• On our order-tracking page
• Directly through the shipping carrier’s website

Tracking information may take 24–48 hours after shipment to display the first carrier scan.

A tracking number being created does not always mean the carrier has physically received the package. Tracking activity will normally begin after the first carrier scan.

10. Preorder Products

A product marked “Preorder” is not currently ready for immediate shipment.

Release dates displayed for preorder products are estimates provided by manufacturers, distributors, publishers, or other suppliers. Release dates may be changed, delayed, or cancelled without advance notice.

Preorder processing generally works as follows:

• Payment may be collected when the preorder is placed.
• The order is reserved based on expected product availability.
• The product ships after it is released and received at our fulfillment location.
• Normal processing and delivery estimates begin after the preorder inventory becomes available.

The estimated release date is not a guaranteed delivery date.

If a manufacturer or distributor changes a release date, we will make reasonable efforts to update the product page or notify affected customers.

If we cannot fulfill a preorder, we will cancel the unavailable item and issue a full refund to the original payment method.

Preorder cancellations are governed by our Return & Refund Policy and any cancellation terms clearly displayed on the product page before purchase.

11. Orders Containing Preorder and In-Stock Products

If an order contains both preorder and in-stock products, the products may be held and shipped together after the preorder product becomes available.

At our discretion, we may split the order and ship available products separately. Customers will not normally be charged an additional standard shipping fee when we choose to divide an eligible free-shipping order.

If you want an in-stock product shipped immediately, we recommend placing it in a separate order from preorder products.

12. Product Allocations

Some trading card products are subject to manufacturer or distributor allocations.

An allocation may reduce the quantity of inventory we receive, even after a product has been announced or offered for preorder.

If an allocation prevents us from fulfilling all or part of an order, we may:

• Fulfill the available quantity
• Offer an alternative product with your agreement
• Cancel the unavailable quantity
• Issue a full refund for the unavailable quantity

We will not substitute a different product without the customer’s approval.

13. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient’s full name
• Street address
• Apartment, suite, building, or unit number
• City, state, and ZIP code
• Email address and telephone number

Tank Gas Depot is not responsible for delays caused by incomplete or incorrect information submitted by the customer.

If you notice an address error, contact us immediately at [email protected].

We will try to correct the address before shipment, but address changes are not guaranteed after an order enters processing.

For security reasons, we may require verification before changing an order to a substantially different address.

Once a package has shipped, we may be unable to redirect it. Carrier address-correction, interception, reshipping, or return charges may be the customer’s responsibility when the original address was entered incorrectly.

14. High-Value Orders and Signature Confirmation

High-value orders may require a signature upon delivery.

We may also apply:

• Adult signature confirmation
• Delivery confirmation
• Additional insurance
• Address verification
• Other reasonable security measures

Signature requirements help protect customers and collectible products from loss, theft, and unauthorized delivery.

If a signature is required, the customer is responsible for ensuring that an eligible recipient is available at the delivery address.

Carrier fees resulting from repeated missed delivery attempts or requested delivery changes may be the customer’s responsibility.

15. Shipping Delays

Delivery may be delayed because of circumstances outside our direct control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Seasonal shipping volume
• Public holidays
• Transportation interruptions
• Incorrect or incomplete addresses
• Security or payment verification
• Manufacturer release-date changes
• Distributor delays
• Product allocations
• Government actions or service interruptions

If we cannot ship an order within the promised time, we may provide a revised shipping estimate and information about available cancellation or refund options.

When customer agreement to a longer delay is legally required, we will request that agreement. If the customer does not agree to the delay, we may cancel the affected order and issue a refund.

16. Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location, including side doors, garages, mailrooms, parcel lockers, reception areas, and other secure locations.
2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
3. Confirm that the shipping address on the order is correct.
4. Allow until the end of the delivery day because some packages are scanned before final delivery.
5. Contact the shipping carrier using the tracking number.
6. Contact us at [email protected] if the package remains missing.

Please report a missing delivered package as soon as possible, preferably within 48 hours of the delivery scan.

We will help review the tracking information and, when appropriate, assist with a carrier investigation. A replacement or refund may depend on the investigation, delivery evidence, insurance coverage, and applicable law.

17. Lost Packages

A shipment may not be considered lost until the carrier’s expected delivery period has passed and the carrier has completed any required search or investigation.

If tracking has not updated for an unusual period or the package appears lost, contact us with your order number.

We may open a claim with the carrier. Please cooperate with reasonable requests for information, declarations, or documentation needed to complete the investigation.

If the carrier confirms that the package was lost before delivery, we may provide a replacement or refund, depending on product availability and the circumstances of the claim.

18. Damaged Packages

Please inspect your order promptly after delivery.

If the product or shipping package arrives damaged:

• Contact us preferably within 48 hours of delivery.
• Include your order number.
• Provide clear photographs of the shipping box.
• Provide photographs of the shipping label.
• Provide photographs of the protective packaging.
• Provide photographs of the damaged product or factory seal.
• Keep all packaging and included materials.
• Do not open a visibly damaged factory-sealed product unless instructed.

An unboxing video may also help us document the condition of a high-value order, although one is not required unless clearly disclosed before purchase.

Do not discard the product or packaging while the claim is being reviewed. The shipping carrier may require inspection.

Depending on the circumstances, we may offer a replacement, refund, return label, or another appropriate resolution.

Reporting damage after 48 hours does not remove any rights that cannot be limited under applicable law, but delayed reporting may affect our ability to verify shipping damage with the carrier.

19. Refused and Undeliverable Packages

A package may be returned to us when:

• Delivery is refused
• The address is incorrect or incomplete
• The recipient is unavailable
• Required delivery attempts are unsuccessful
• The package is not collected from the carrier
• The carrier cannot access the delivery location

After the package is returned and inspected, we may issue a refund for the eligible product amount.

Actual return shipping, address-correction, interception, or carrier charges may be deducted from the refund when the delivery problem resulted from customer-provided information or refusal of an undamaged order.

If the package is returned because of our error or a verified carrier error, we will provide an appropriate resolution without charging the customer additional standard shipping costs.

20. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Cancellation and modification requests are not guaranteed after an order:

• Enters processing
• Has a shipping label created
• Has been packaged
• Has been transferred to the carrier
• Has shipped

Once an order has shipped, it cannot be cancelled. The customer may request a return after delivery, subject to our Return & Refund Policy.

If we cancel an unshipped order, any approved refund will be issued to the original payment method.

21. Split Shipments

An order containing multiple products may arrive in more than one package.

If we split an order, you may receive:

• Separate shipping-confirmation emails
• More than one tracking number
• Packages delivered on different dates
• Packages delivered by different carriers

A partial delivery does not necessarily mean products are missing. Please review all tracking numbers before contacting us.

22. Holiday and Release-Day Shipping

New product releases, holidays, promotions, and periods of high demand may increase order-processing and carrier-transit times.

For release-day products, we do not guarantee delivery on the official release date unless that guarantee is clearly stated on the product page and confirmed during checkout.

Orders cannot be collected directly from our location unless local pickup is specifically offered and confirmed.

23. Fraud Prevention and Order Verification

To protect customers and prevent unauthorized purchases, some orders may require additional verification.

We may temporarily hold an order while verifying:

• Billing information
• Shipping information
• Payment authorization
• Customer identity
• Unusual purchasing activity
• High-value or high-quantity purchases

We may contact the customer by email for additional information.

If we cannot verify an order within a reasonable period, or if we reasonably believe a transaction is unauthorized or fraudulent, we may cancel the order and issue an appropriate refund.

24. Return Shipping

This Shipping Policy applies to outbound shipments from Tank Gas Depot.

Customer returns, return shipping costs, damaged-product claims, refund eligibility, and return authorization requirements are explained in our Return & Refund Policy:

https://ashgarber.online/return-refund-policy/

Please obtain return authorization before sending a product back.

25. Delivery Estimates Are Not Guarantees

Unless expressly stated otherwise, processing, release, shipment, and delivery dates are estimates.

We cannot guarantee delivery for a particular event, birthday, holiday, tournament, resale date, or other deadline.

Placing an order close to an important date does not create a guaranteed delivery commitment unless a guaranteed service was explicitly offered, purchased, and confirmed.

26. Customer’s Legal Rights

Nothing in this Shipping Policy excludes or limits any consumer right or remedy that cannot be excluded under applicable law.

If any section conflicts with a mandatory legal requirement, that legal requirement will apply.

27. Changes to This Policy

We may update this Shipping Policy when our products, shipping services, carriers, delivery areas, or legal obligations change.

The effective date at the top of this page identifies the latest version.

The policy applicable to an order is generally the version published when the order was placed, except when a change is required by law or provides additional rights to the customer.

28. Contact Us

For questions about shipping, tracking, preorders, missing packages, or damaged deliveries, contact:

Tank Gas Depot
4749 N Gracemoor Cir
Colorado Springs, CO 80917
United States

Email: [email protected]
Website: https://ashgarber.online

Please include your order number when contacting us about an existing order.